There are a few things you can control that don't cost you much (or any) money. Speed of service, Customer service, Quality and value of your product. Do your deliveries get done in a timely manner? C-bus, as you know, has a bazillion pizza joints. If your pie takes 45-60 minutes to arrive, someone will go to the next place that will do it in 30. You sound like you don't trust your staff or their customer service skills. Why is this? As this is your business, this should be a #1 priority. Train them well, pay them fairly and don't put up with toxic behavior. If it means you have to work more and suffer, that's better than a bad worker scaring off customers every shift. Is your pizza good? I've never had it, but you need to be honest with yourself. If you guys make a good pie, is it ALWAYS good? One of the reasons the big brand pizza places are so successful is because they are consistent. I can order the same pizza from domino's (yuck! but whatever) from coast to coast and get the exact same pizza. Your customers want that from you as well. If they get a pizza at lunch time today, they want to be able to order and receive the same thing on Friday night. The next thing to worry about is getting your name out there. You said you did door hangers, did they work? Did the hangers just have an ad for your business or did they have coupons? Coupons are a good way to gauge your advertising efforts. Say you release 1,000 coupons in an area and get 100 orders- you now can see that 10% of the people in that particular area are interested in your product. If another set of coupons released in a different area yields a different response you'll be able to compare those results and market your business accordingly. Someone mentioned bars in your area. This is a GREAT way to expand your business. Bars that don't have kitchens usually have no problem letting pizza places deliver to customers. If a customer is staying to eat, they're staying to drink too! A great way to make this system work is with FREE FOOD. Bring the manager/bartender a free pizza and some menus. You can work out deals with places or make them feel special by giving them freebies every now and then. Word of mouth is the number one advertising method a small business can utilize. Give people a GOOD reason to talk about you. Eliminate any negatives that you can see. A happy customer will tell 2 people about your business; an unhappy customer will tell 9. Best of luck!