Ever heard of first come, first serve? The fact is, a simple phone call would have negated this entire worthless thread. The dealer not required, under any circumstances, to keep a vehicle on the lot. What if it was out for a test drive for the last hour they were open? Would you be on here bitching about how they let that customer hog all the available test drive time? on second thought, don't answer that, I think I already know the answer.