Mojoe

Two days ago I emailed the rep I met with locally, with all this info. I have not heard from him at all. GoPro service has given me the impression that it's very young people, with little work ethic or concern for quality care. They did enough to say they did their job if confronted, and can put the blame else where. I will agree with Rhill, they reply quick to an email. But the resolve was not in the email for me. More than 3 of the 12+ emails I have over this, are nothing more then them linking their reply format without addressing what I emailed them about, or comments from them at all. It was more of an auto reply, and that was just pissing me off more. I can't deny I like the working product I have had in the past. I just hope this isn't a sign of a downward turn for a company I have liked a lot. For what I want a camera for, and how I use it, there aren't others that would be a 100% replacement for a working Hero 3 Black edition.

I like Walther's, the PPQ is coming into a market that would have fared better producing more AR's. Granted, They will sell. But I would have perfered see them spend the product developement time on something other than a service piece. I'm interested to see how you like it. Please update us once you shoot it.

Thanks for the replies on here. And thanks for the link 8rider6. I ordered the kit. I'm not posting this to turn people away from GoPro. But if you run into the same thing, or ever have to deal with customer service, this is a FYI. I'm emailing the Rep I met with at the event to let him know how this all went. I think there is a change they can make and I hope to see them do it.

I have been a huge GoPro fan boy for a long time. I was given a Conture HD camera, GoPro's biggest compitition, and then gave that way. To go through all this is a bit of a kick in the balls. Let alone, I had to pay to ship back their broken camera. WTF is that? Glad it helps you guys. I will repost once everything is done, so this isn't just one sided. But they have some serious ground to make up.

I have had a GoPro Hero for quite some time and was very happy with it. I'm hoping this is an isolated issue. But if anyone else has to go through this, or has gone through it, I would like to know. I like doing good business. And for lack of better words, it just feels good. I don't feel good on this right now and I'm pretty heated about how they handled it. Please let me know how yours works out, Kyle. Thanks

I went to an event with a GoPro booth. I gave my info for $100 of voucher in the email. Email came and I order the Hero 3 Black edition. Got it in the mail and opened it up. Powered on and then died. So I plugged it in to charge it. Red light was on for 15 minute and went out. I thought that was pretty quick for a charge, but ok. Push the button and hold, it won't power on. I try this endless time’s, and nothing. I call customer service and walk through with them. The guy tells me “if it doesn't power on tomorrow, we will replace it". WTF? I said I was calling NOW, because it's not powering on. He says he will email me a RMA return voucher. Three days, and no RMA. I call again and he says he's waiting for me to send him the serial number and the receipt. He never said anything about that the first call. Well now I'm 100 miles from the camera. So I email my invoice for my order and ask if it will work because that's all I have. No reply for 2 days. I call again to see what's going on. He says he's waiting for the serial number on the camera. I said I'm waiting to see if the receipt was ok still. He said it was ok and to send the serial number. So I do and then the RMA is in my email. However, it's just for the camera. I call again and talk to a different guy. I said, shouldn't the battery go too, since it is the power source. He agrees and alters the RMA. Then tells me once I ship it to email him the tracking number and he can have a replacement shipped to me before they actually get mine in. I'm thinking that's pretty cool. So I email him a picture of the receipt with the tracking number and write the number in the email on Feb 27th. I call today to see that he got the email and tracking info. They tell me that's not a real tracking number. I insured it, and the tracking info is printed right on the slide of the slip. I ask the guy if he is looking at the picture and sees the number on the slip and he says yes. Then he tells me I'm best to call the post Office and get the tracking number from them. DAMN IT!!!! So I call the Post Office, who has about the worst automated call process ever. Finally, I get a person on the phone and gave her the tracking number. She tells me it was delivered to GoPro on March 1 at 12:45. You have to be kidding me!!! I call GoPro back and talk to, a 3rd or 4th guy. He pulls up my info and says the tracking number is no good also. I tell him it’s already delivered and they have signed for it. He tries again and adds “US” to the tracking and it shows up in the system. He say’s I’ll ship that right out, check your email for the shipping order coming back to me. I check it, and there’s no battery included. I call AGAIN. I asked why it’s not on the new shipping invoice. He said it was over looked and he will make the needed correction for me to receive everything ASAP. I felt like I was talking to people who didn’t want to be on the phone. Who didn’t know how to do their job, or think past what was directly in front of them. Incompetent is really all I can say. With the exception of one the guys, whose name is Bret. I have two days on the track in Florida this weekend. This damn camera better be he before then. Cliffs: Ordered cam form GoPro It won't turn on Huge pain getting info to ship it back Bigger pain once it was sent back GoPro ships replacement and screws up by not including the battery GoPro customer service is not very customer friendly.

I went to an event with a GoPro booth. I gave my info for $100 off voucher in the email. Email came and I order the Hero 3 Black edition. Got it in the mail and opened it up. Powered on and then died. So I plugged it in to charge it. Red light was on for 15 minute and went out. I thought that was pretty quick for a charge, but ok. Push the button and hold, it won't power on. I try this endless time’s, and nothing. I call customer service and walk through with them. The guy tells me “if it doesn't power on tomorrow, we will replace it". WTF? I said I was calling NOW, because it's not powering on. He says he will email me a RMA return voucher. Three days, and no RMA. I call again and he says he's waiting for me to send him the serial number and the receipt. He never said anything about that the first call. Well now I'm 100 miles from the camera. So I email my invoice for my order and ask if it will work because that's all I have. No reply for 2 days. I call again to see what's going on. He says he's waiting for the serial number on the camera. I said I'm waiting to see if the receipt was ok still. He said it was ok and to send the serial number. So I do and then the RMA is in my email. However, it's just for the camera. I call again and talk to a different guy. I said, shouldn't the battery go too, since it is the power source. He agrees and alters the RMA. Then tells me once I ship it to email him the tracking number and he can have a replacement shipped to me before they actually get mine in. I'm thinking that's pretty cool. So I email him a picture of the receipt with the tracking number and write the number in the email on Feb 27th. I call today to see that he got the email and tracking info. They tell me that's not a real tracking number. I insured it, and the tracking info is printed right on the slide of the slip. I ask the guy if he is looking at the picture and sees the number on the slip and he says yes. Then he tells me I'm best to call the post Office and get the tracking number from them. DAMN IT!!!! So I call the Post Office, who has about the worst automated call process ever. Finally, I get a person on the phone and gave her the tracking number. She tells me it was delivered to GoPro on March 1 at 12:45. You have to be kidding me!!! I call GoPro back and talk to, a 3rd or 4th guy. He pulls up my info and says the tracking number is no good also. I tell him it’s already delivered and they have signed for it. He tries again and adds “US” to the tracking and it shows up in the system. He say’s I’ll ship that right out, check your email for the shipping order coming back to me. I check it, and there’s no battery included. I call AGAIN. I asked why it’s not on the new shipping invoice. He said it was over looked and he will make the needed correction for me to receive everything ASAP. I felt like I was talking to people who didn’t want to be on the phone. Who didn’t know how to do their job, or think past what was directly in front of them. Incompetent is really all I can say. With the exception of one the guys, whose name is Bret. I have two days on the track in Florida this weekend. This damn camera better be he before then. Cliffs: Ordered cam form GoPro It won't turn on Huge pain getting info to ship it back Bigger pain once it was sent back GoPro ships replacement and screws up by not including the battery GoPro customer service is not very customer friendly.

I'm so huge right now. Swoooooooooooooooooool bro. Like, you don't even know. I had sex for 3 hours, then ate some chicken. Then, I had sex for 3 more hours, while you were at the Arnold. She left in a wheel chair with disability forms to fill out. Then I went and lifted.

Custom Snow tires, custom smoked plate cover, custom high beam bulb swap, custom driver mod. Shits pretty dope.

I know you're just posting it's availabilty. But that's 120% over what it was in November. It's nuts to see that. But it is what it is.

Go how am I drunk posting and you aren't. Happy bday mang.

That's just a normal date night for me.

Get rid of her by Friday. It's cheaper in the long run. Kidding Fun looking project. Welcome and nice intro.

I know you're posting here. Check "helmets to hard hats" site too to post this.

I'm just getting back into this as well. Haven't done it in 20 years. So I'm basically starting from scratch.

500+ reliable HP for around $20K. Damn good deal. This should go quick. And can you ask for better care, than by Andy? GLWS

Dover, I did think that's what you were saying. Thanks for clearing it up. Rarely do I see people who are neutral asking a question like that.

Dover makes a good point too. If you stay on your unit to go to schools and are in good standing, they can probably make things happen for you. I did 9 schools in 12 months for a unit. You have to be enjoying it though.

Every branch has someone not happy and people who don't reflect them well. Saying a comment like that is empty and an on going dick measuring contest. The Guard of the 1980s is long gone and has been pretty impressive for a part time force. I agree, and glad to see you come back in. I think the leadership needs to make the decision to be the example. Do the extra needed to be thorough. And care enough to make corrections and hold the standards. I could stay on that soap box all day.

Of anyone thinks they might want to get back in later or wishes they had stayed in, I can tell you it is getting harder and harder to get back in. Which you would think it should be easier to get a trained person back in boots. Hahn and Brian, I get the frustrations. I'm still dealing with them, and have decided I'm the one who has to make the change in how things are done. There is a sloppy element in the military from time to time. I'm sorry the leadership around you blew out your candle. Should you decide you want back in and maybe go with a different unit or MOS, let me know and I'll help however I can.

Good to hear. Not even going to get my first bill before I have him come out

I've installed amp and sun kill switches that look like that.

Was looking at it on my phone before. I can clearly see now it's not semi auto. GLWS

I like these for some reason. I say some reason, because its not what I usually go after. It is semi auto, right? This thing would be bad ass with 6" of barrel cut and the stock reduced to a handle. Very nice gun. GLWS

Kyle can you me the guys info. I might have a place to teach and shoot the would work.