bought a set of shift vertex gloves a few months ago, and low and behold they already started coming apart. so i email shift(fox racing) and they tell me they have a 1 year manufacturer warranty just take it to the dealer. so i go back to rick roush and the sales guy says he's gonna have to call shift to see what they want to do. i'm standing right in front of him, so i know he wasn't bullshitting me. shift wanted him to wait 3 days to get an rma number, then upon receiving the gloves they would evaluate them then send a replacement in 3-4 weeks! i about shit, i paid over a hundy for these things and they lasted 3 months. now they were trying to tell me i was going to be gloveless for a month while they figure it out. not cool. so the sales guy hangs up and tells me that they will just order a set of gloves to replace mine, then THEY will take care of the return process. so basically if shift tells them they aren't going to replace the gloves rick roush is out the money for the gloves. and he gave me a discount on the price of a new mesh jacket too! 1 week later i got my new gloves. i know its not a big deal, but it went a long way for me to know that they would stand by the customer. alot of places i've been too would have told me to fuck off, sorry about your luck.