Not just dealers but private service stations alike I don't understand why they want to screw up customer relations over nickel and dime items. Guy I work with took his vehicle in for a front end noise. Then ended up needing to replace motor mounts, about a $800 job. Now my coworker toke his car there ALL THE TIME, for tires, oil changes, basically EVERYTHING. Well long story short they fucked up a external shift solenoid on the transmission while replacing motor mounts. My buddie wasn't even mad about it till they (one) wanted to over charge him $100 for the part over what Honda dealer wanted for it. And (two) would not give him a break on the labor, they wanted $470 to replace it total. So in a nut they lost his business forever and he's been a customer for 20 years and given them thousands in business. All he wanted was for them to change the part that THEY fucked up and eat the labor, he was going to buy the part himself. We ended up buying one on amazon for $110 and took him and I 30 min to put it on. So they lost a good paying customer over 30 min of labor cost.