I just got off the phone with my claims rep, I explained everything to her, I explained that I originally requested full coverage on March 28, and that the agent still says that her and I never spoke. I explained that I had my cell phone logs that clearly showed that I had a 16 minute conversation with someone from her office on March 28. The claims rep said that was interesting and that the investigator would be calling me to talk about that. She asked what was my goal with this given that my policy shows no collision coverage, I said that since I originally requested a full coverage policy that I expected that we can get this covered. I also told her that it was rather disheartening that I can have a conversation with a professional agent and that agent say that they have no recollection of a conversation with me. I also told her that if this isn't handled the way it should be that I really don't want to have to call the dept of insurance in this. She then says that they want to avoid that at all costs, and that the claims investigators would be in contact with me.