I'm not surprised at all. Bitching about shit you shouldn't be working on is pretty normal, driving through the grass and being a complete asshat with the dude's car is over the top. Stupid people running stores like that feel that they can't let any bussiness get away, no matter what it is, if they should be messing with it or not. When they should be informing the customer that he should take it somewhere with the proper tools (if there are any reset procedures), and the proper training, it's not like they're aligning a chevy. I can just picture the arguement the tech had with the counter person when he was handed the RO. There's a lot of stupid here, not just the tech, but the car owner for going there, and the dumbass that wrote that up.