I have a good rant against this dealer. Me and my girl friend have been searching for a new car for her. She has been looking for about two weeks and now has her heart set on either an acura mdx or a lexus rx 300.
On sunday she found the car she has been searching for, lexus perfect color interior is exactly what she wants and every option she wanted. She calls the dealer on monday morning and everyone is busy so she leaves a message to get a little info and to see if we could test drive it, seeing that they were open till eight. After waiting all day with no return phone call she calls again and finally got through to someone and they said for us to come down and they would have it ready. At this point i was not so happy with the no return call but im not holding it against them.
So i bust ass the rest of the day at work and get off about a half hour late. We finally get there and its about a half hour before they close, but the car is out front and ready as promised so im pleased. The car looks great, very well detailed inside and out again im pleased. The salesman comes out and is very nice, he shows me over the whole car and looks over the one we are wanting to trade. He gets the keys and offers us to take it for a test drive we accept because at this point she is in love with it and with good reason. The car is perfect everything she wanted like i said before. During the test drive we talk a little numbers and tell him what she can spend and talk about the trade-in. The salesman if very upbeat and he can crunch some numbers but depending on the loan he is sure he can make it happen. When we are getting ready to leave he tells her he is gonna try to get everything in line and let her know by tomorrow morning either way.
The next day she is pretty happy, especially when he calls and tells her the talked to the credit union and for sure its gonna happen. He did tell her that if she got a co-signer it would help her apr but she didnt need it. And he also let her know that he would be taking the day off on wed. but he could have the paper work ready and all she would have to do is sign the papers and take her new baby home. By this time she is stoked the perfect car for the perfect price and everything.
Wed. she calls his cell like he told her to do when she was certain she could make it to pick it up he was to call the dealership and to have them start the paper work so we just could sign the dotted lines and leave. From the time she got off the phone with him it was about noon till about three she tried to call the dealership and ask for the other salesman that was supposed to pull through and take care of finalizing the sale and see if they would be finished so we didnt make a long ass drive for nothing. She left three messages and got no call or nothing, finally she stops taking no for an answer and says she will hold till he can talk. The secretary asks what car she is interested in so she can let him know and girlfriend says the lexus. The secretary having to be the bearer of bad news responds sadly that that car just pulled off the lot and that was the reason the salesman never returned the calls. The salesman sold it out from under us when he was supposed to be finishing out papers. When he finally came to the phone she was needless to say utterly pissed, and all this guy could say was i dont know what to tell you. He went on to explane that the guy that bought it came in with cash and he hadnt got to check for her loan which was a lie the loan was taken care of and all he had to do was draw up the papers. So now she is completely back at square one when we thought we were at the finish line.
So needless to say im NOT RECOMMENDING this dealership at all.