Comcast sucks too. I called to establish service and it asked for my phone number. I don't have a phone yet so I waited, it asked again then hung up. I called back and tried pressing "0" or anything, all it would do is hang up unless you put in your phone number. GENIUS! How can I get service if you won't even talk to me! If I put in a cell phone, all it would say is they don't service that area. I had to go to comcast online customer support to get the local office number and call them.