I am not kissing their ass. I like their service, and we get no other perks besides 3 digital gateways. Shit, I even pay for my Road Runner.
You say my parent's, I think you mean my father and I. The tenants complain about everything, why would they not complain to us about the cable service our complex offers? We do a survey 2 times a year, because we have thought about switching to WOW over Insight, but everyone seems to be happy with Insight.