I wasnt there, thats why. Also, almost all of my inside crew is green, so they arent very expierenced. I may have a couple of my very talented kids coming back so things will get better, it just takes time. The difference in my business is that speed isnt the main quality of fast service, its mutitasking and organization... my shifts havnt learned that yet, i have. Pizza Hut has invested more than 60k to make sure that i can handel anything, and when im NOT there, you can tell the difference.
Not to make excuses, let me explain why this happened. When we get a sudden compression of orders, our delivery times sky rocket into the 100+ minute range because of the shear volume of orders placed within a given hour... now a good driver can take 4 or 5 runs an hour, my guys run about 3 on average. And when you get 50-70 and hour, you litteraly need 20 or more drivers to cover it. When this happens, and the times sky rocket, people opt to pick it up. However, unlike the delivery times, the carryout times dont adjust automatically, and my shift managers dont always remember to raise the times appropriatly to give a more accurate time. Amoungst other things, they just dont have the knowledge and expeierence of a seasoned veteran such as myself to be able to run the business on a level of nothing other than predicting the future.
Come see me personally some time, id appreciate your feed back on what i can do to make it right for you.