Some of you have commented on Jeff's public relation skills, or lack thereof. I'm not chiming in here to opine as to whether or not those critiques are accurate. Instead, I'd like to point out that it's extremely difficult to allow people to run you down publically - and with a fair measure of slander - and not respond with some degree of force. So, while all of you may be correct in lobbying for Jeff to simply "turn the other cheek," I would argue that's much easier said than done. Regardless, though, I think he was being sincere in wanting to know how his responses affect the perception of the shop, and I believe he'll take your responses to heart. So, let's not overlook the fact that he was man enough to bring this issue forward.
All that being said, I have been with IPS from the get-go. I must have been one of their first customers. And here's what I have said - and very openly I might add - since the get-go: IPS has my business until they lose it. And, after five cars that they've worked on for me and a bunch of money in mods, they have done nothing to even come close to losing my business. And they know I'm fickle and don't give a fuck about up and leaving someone if they hack my shit up. No, they have instead done everything exactly to my liking.
So, in sum, as a wise man once said, "Guys, seriously, IPS motorsprts FTW."