Hoblick

if you guys want another test mule, specifically a SXS id be into it

Planning on taking the maverick out for its maiden voyage saturday to hidden valkey springs. Its in enon ohio. About 45 min west of marysville.

if you were closer id buy it, i just don't have time to go get it

ill put a video up tomorrow of this thing, it sounds so bad ass

ahahahahaha

picked up the new toy friday. 14 Can Am Maverick 1000 X XC brought it home and started taking it apart. had a pile of parts i ordered a week ago, and some stuff i took off my arctic cat. Winch mount 4500lb winch Jensen Radio Polk speakers RF 300 watt amp BRP radio console BRP Harness bar Pro Armor 3" 4 point harnesses Bling Star suicide doors CT RaceWorx HD tie Rods had my neighbor weld an aluminum mount on the bumper so i could mount my 4" LED Spots Had him also do a little work on these Stainless DC Sports mufflers i bought for $60 a piece so i couldn't throw them on the Mav, they look and sound awesome.. and was a cheap alternative to a $700 set of slip ons. i have a 34" Dual row LED light bar, a half windshield, and a full skid plate on the way. this thing flat out fucking moves. even in ECO mode the thing is faster than my wildcat was. in sport mode its brutal. the 3 mode power steering is awesome, and the build quality on this thing is just plain great. can't wait to get it out on the trail.

i was supposed to be coming to GP, i have a hotel booked, but things are looking grim at the moment. had a few things come up i might have to do

btw I heart brian, he can sometimes come across like an asshole, and have a few skewed perceptions, but god love him. he does know his shit, and he is a hell of a nice guy in person.

Pony is the largest motorsports dealer, service, parts center in columbus. they should rank the highest. i dont think dealers are scam artist or ripping anyone off. don't know where you got that idea, nor did i say techs were poor or steeling our money. i simply was saying a estimate job was to be done, it wasn't done efficiently or in whole to satisfactory of myself or the insurance company. so In my eyes they did not do a good job. i do know that a lot of people have a hard time paying $80 - $90 an hour for labor. I'm not saying that isn't worth it. i know there is over head and all that. but people don't understand that stuff, what they understand is.. 4 hours of work is gonna cost them $360 not including parts.

no getting mad here. i think this is a good discussion as well. and i agree there are dealers that have amazing techs, ducati indy would be one right off the top of my head. as well as dealers with amazing sales staff, and like i said before, ducati and harley dealerships have the best sales staff, and best buying experience i have been to. but high end products usually come with high end staff. this got way off base from the original topic, but it is what it is. not down playing anything you do, and you have been in the industry a long time, thats awesome, and you have tons of perspective on things. and when i stated 70% i was meaning just on this site, and by that i mean active members. id love to take a poll to see just how many actually use dealer service, how many have used it got burned and went to a private individual, people who have only used private techs, and people who do it themselves. you have a lot of good points, I'm just seeing this stuff from my perspective.

PMed

you also aren't a normal customer, so your points are not that valid to me. you work for ducati, so you also don't pay close to retail on anything, or sometimes not at all. 99% of the time i will never take a bike into a dealer for service as i can do it myself, so the service side of things is pretty bunk to me. as well as a lot of folks on this site. id say that over 70% of the people on this site do there own work or take it to a local person I.E. me, pauly, crazy skull crusher. and why is that? we are cheaper, better service, quicker turn around. so if dealer A has a great sales staff, killer prices and easy to deal with, but service dept sucks vs. dealer B who has an average sales staff, is good to deal with, great service dept, and MSRP + pricing, guess where I'm going.

i think so, I've heard them use the line "well we are a powerhouse dealer" more than once

double post

yes, everyone is out to get a deal. its a fact of life. i understand there are profit margins to make or the doors will close. Unfortunately there is a warm fuzzy feeling you get when you can get a better price. people like to feel like they are being treated fairly.

the auditor from Riders told me and i quote.. "i usually get an estimate with about 40 pictures, not 6. when i can an estimate, i have pictures of every part damaged that way i can see for a fact that that piece needs replaced. all they sent me was extreme close up photos of a few frame shots, a bent wheel, and a tie rod. I know the frame is damaged i can see that, but the frame is $1600, i wanna know where all the other cost is coming from that they wrote up on the estimate" so not only that, but again they missed ALOT of things that were damaged. This is my vehicle, and this is the difference between my vehicle getting torn down and completely fixed.. taking weeks upon weeks, or total loss. and it had already been a few weeks for them to do an estimate, which shouldn't have taken them that long. Riders insurance was on point and quick on there end. HM was not, staling the process. this is keeping me from getting me back on the trail. thats not good customer service in my book. i don't care what the excuse is. and i said before, i WAS gonna have HM fix it if it was fixable. i know a mechanic down there, Doug, who is a hell of a mechanic and one guy id trust to do the work. but after the terrible job on the estimate, that I had to finish i was over it and not gonna have them do it if it was fixable. no excuses, they should have done better.

Brian, when i bought my from i had a decent experience with HM, it was the one time i could actually make a deal with them. I got a chance to actually sit down with the manager there and talk with him, and like i said before he listened to what i had to say about their dealership and was taking notes. i was giving him insight on things i thought needed changed to better his place from my perspective. he did take some of my advice, and some i haven't seen him them do. they are still not where id like to see them at yet. I'm sure there are some people who really enjoy the experience there. and they did hire a new sales person. Drew Brenner's girl actually, and she is super cool, and knows here stuff when it comes to bikes, which is a breath of fresh air down there. When i go in i always stop and say hi to her, cause she is really cool to talk to and we chit chat about bikes. Ive said it before and ill say it 1000 times more. if bike shops wanna be at the top of their game they need to figure out what Harley and ducati dealerships are doing and follow that to a T. the best buying experiences i have had have been at ducati and harley dealerships. its not ran like a used car dealership. they aren't trying to rush a sale out the door. a motorcycle is a passion purchase. this isn't something you need, its something you desire, its a lifestyle. and they deliver the best buying experience in spades. its not all about numbers, its about you and the hobby, the passion for riding. sorry to say 90% of other brand dealerships don't get that. I'm not saying ASK is on that level, but the sales people do try, and it feels like they do generally get that idea. when I'm in the shop we talk bikes and it feels like a pretty friendly atmosphere. they too are still a little on the used car sales side, but i just get more of that feeling from HM. Sandi is loopy, and she does take a while to call you back. is it because they are super busy all the time, or just because she is forgetful, i have no idea. when I'm in the shop she is very attentive, and delivers on everything. brought my dog in there the last time i went in, and she had no problems with it, and got a water bowl out for him and stuff. i have sent a few people to ask, and sand thanked me for the people that have stopped in, sale or no sale she was thankful for the foot traffic. ill give HM credit that they seem to be trying, i just sometimes feel like they think they don't have to because they are a "powerhouse" dealer, and the only honda dealer around marysville. so they think all the honda people will just gravitate there anyway.

maintaining margins and selling for MSRP + destination and prep are different things. I've honestly never seen a dealer so unwilling to budge off of sticker + prep, destination. i have wanted to buy so many things from HM, i want to support them, i want them to be my local dealer i can go to. I wanna tell people to go there. they are just making it hard for me. hell i still stop down there like once every 2 weeks just to say hi and bullshit. if it was a difference of $200 - $400 of price, id probably buy from HM. but when i can go get great service, great attitude, great atmosphere and pay $2000 less, ill choose the other guy every time. I'm sure you pay retail for everything so this probably doesn't bother you, but for me its an issue. its not just about saving money, its the fact that I'm not being taken as a sucker. I'm not stupid, i have bought a lot of bike, atvs, etc. i know profit margins are a lot bigger than they like to say and when many other dealers are willing to sell you the same unit for a better price its kind of obvious.

thats not a way to do business. they advertise they work on all makes and models. they are also a preferred estimator for Riders Ins. so act like. they got paid to do the estimate, and in the end i had to finish the job.

i appreciate that. i really do try to give unbiased reviews, and i also try to give places more than one shot. and yeah sometimes its works out and other times well it ends up going worse.

not only does sandi always take care on me price wise, but she makes my buying experience good down there. me and my wife go down and we have a good time while we are in the shop. They are always super busy too, but the staff is friendly and will chat it up with you. i don't know a lot about the service department at ask since i haven't used them yet, but one of the techs i talked to the last time i was there, when i still didn't know if it was gonna be totaled out or not, i brought my estimate that HM did and said that after the poor estimate job that they did i was probably gonna take it to them. He said they were a few weeks out as well, but since i have bought my machines form them he'd take care of me and get me in quicker. he also said he wanted to look things over before he got started incase there was anything evident missed by them right off the bat that would need resubmitted.

ok here is the run down. I bought my 14 Arctic Cat wildcat trail about 5 weeks ago or so. a week later we went to wayne to ride with some people on the forum. We ended up hitting a stump on the trail with the right front that did a lot of damage, then that shot us head on into a tree. Called riders insurance up to start my claim. they don't have an adjuster in ohio, so i told them the closest shop was marysville honda. just so happens they are a preferred estimated which would help move the process quicker. took it down as soon as i could and gave them my claim number. 2 weeks later it was finally done. Let me just say the copy of the estimate they gave me looked pretty badly done, hand written part numbers and dollar amounts, some without a description. they sent that off with 3.. yes 3 photos to riders insurance, they told me to go ahead and just take my vehicle home, because it will probably be totaled, and even if its fixable they are like 3-4 weeks out. 3 days later i have an email from marysville saying that insurance wants more pictures, and if i could just go ahead and take some and send them to them. i called marysville honda immediately and told them, i don't know what pictures they want me to take, so ill load it up and bring it back down. got it down there, and they didn't even want me to take it off the trailer. just snapped a few close up pics of stuff and sent me on the way stating "i don't know what they want pictures of". so a few hours later i get a call from the insurance auditor who is in charge of looking over the estimate and photos and deeming if what is wrote up on the estimate is correct and how to go from there. he's telling me they only sent a total of like 6-8 photos, and only close ups. he needed a lot more and full shots of it so he can see all the damage. he asked me if i could take photos and send them. well at this point i was over bringing it back to marysville to take pictures, because they probably wouldn't have sent as many, or what they needed yet again, prolonging the process. so i spent a good hour or so going over the machine, and taking detailed photos of everything that i could and what he wanted. on top of that i found quite a few huge things damaged that marysville honda didn't right up the estimate, sun as the steering rack was damaged, body deforms on the left side, radiator pushed back into frame bolts, front drive shaft looked crooked because of the twist in the frame, so it or the front differential could be damaged, the steering shaft looked tweaked. so after i got all my pictures i sent riders the email with the description of things i found that was not on the estimate. the ended up totaling the vehicle out. CoParts will be here friday to pick the machine up. so after some thought of if i was gonna get another wildcat, i accessed some other options, and decided that i wanted a Can Am Maverick 1000X XC, its 60" wide, 1000cc Vtwin 101hp.. might not be able to ride at wayne, but i think ill have a little more fun with this one, and the build quality is better on this machine in my opinion. Went down and talked to Sandi at ASK, and she gave me an insane price on a 14 Maverick XXC. doesn't have the one i want in stock, so she had to order. should be here in a week or less. Sandi has taken care of me every time i have been in there. ill be a repeat customer for sure. Marysville Honda needs to get there shit in check. I understand they don't sell arctic cat, but they are a preferred estimator, and i wanted to give them business. and if it was fixable i was originally gonna have them do the job. thats a nice chunk of change swapping a frame and stuff, but yet again i got let down. Riders Insurance handled the claim great, and if it wasn't for marysville slowing the process down, it wouldn't have taken anytime at all for this to be dealt with and over. so if you were ever wondering how they handle claims, i give them a huge thumbs up. everyone i talked to during the process was great, very nice and understanding. more than one phone call from them i got asked if me and the wife were ok from the accident.

that may be too far away and not enough time. need them by thursday

wonder where he got that from.. *cough* biggie *cough*