zerocrash

So in the end,we made it right. Isn't that good customer service? You say that you don't think you were being difficult by questioning things, which I don't think you were. But you immediately blamed the service dept. whichever question you were asking. How do you know the screw was NOT already there? Just because the tech didn't see it the first time on the lift? The tire could have been in any number of positions hiding that screw behind the swingarm, fender, etc. I'm not trying to say that it wasn't the service depts fault, it may have been, but it also may not have been. Even by you own posts here, that was not an option in your mind and we obviously did something wrong. Rick (service writer) is a super nice guy and if he was rude to you in any way then I apologize for that. However, I was standing back there for part of your conversation and you were not exactly being polite. That still doesn't excuse him telling you we don't want your business, because obviously we do, but he is human and we all make mistakes.

Those are great!

Go to court. At least then you have a chance of getting it reduced

Yep, can't please all the people all the time I guess

That is certainly NOT the attitude here at Honda Northwest. I.e. most of the management staff is heading to the lodge bar tonight (including the owner) just to show some support for OhioRiders.net and because many people here on the board have spent at our dealership

He does, but since he is here 90% of the time he appointed a GM for Cleveland

Yeah Rick is the GM here. Terry is the service manager

Rick has been in a meeting with BMW all day. I believe she talked to Brian, the GM up there.

Aww hell... here we go again

Proof that the admins and mods here take care of their people!

And here I thought I was gonna have to wait till tonight to get my stickers... but then out of nowhere... BornSinner shows up here with them for me!!! Hell yeah!! Thanks bro!

I assumed it was you. Oh wait... NO BIKEYYYY

Once you do some work to the 400, (exhaust, jetting, airbox, etc) it is a blast to ride on backroads up to about 60 mph. It is painfully slow stock. As far as converting the 650, (or any bike for that matter) it can be done fairly inexpensively or it can be rediculous. I'm using my stock rear 17" rim and my stock front hub with an aftermarket rim laced up to it. I'll have about $600 in doing that, including tires. I know a guy that transformed his into a badass supermoto with all new excel hubs and rims, oversized brake kit, and some other cool shit and he has almost $3000 is his conversion.

I'd like a couple white and red. You gonna be at the Lodge Bar tonight? If so, I can get them from you then.

I'm certainly not trying to get in a pissing match either. I'm not even a salesperson, nor was I at MOC. (been in finance for several years now) There is nothing wrong with making a profit, that's how we all stay open, and I'm not saying you should not try to make all the profit you can. However, there are different ways to go about it. The 4 square is designed to literally trick the customer, which I think is borderline unethical and won't work for a company that does business that way.

The 400SM sucks on the highway! It will do highway speeds, but your running pretty high RPMs to do so. I was gonna buy one, until I rode it. I ended up with a DR650 and I'm in process of building up a set of SM wheels for it

And there's about to another, thanks to JonS!!!

There'e pics of mine in the bike picture thread. (sticky) I'm gonna post some more as soon as I get my lazy ass in the garage and install all the crap I've got for it. I seem to have trouble getting motivated to work on my bikes now that it's nice out and I could be riding

Ahh, more than just 2.. I've had my 08 FZ1 since I joined the madness, and I'm 100% certain that there's an 08 CBR600RR lurking around here as well

And a big THANK YOU to JonS for coming back this evening and finalizing the arrangements to purchase his new bike from us!!! Sorry to tell everyone before you got a chance to Jon!

The 4 square IS a proven method... a proven method to trick the customer!! I went through their sales management and finance management training in Florida when I was with them. It is in no way advantageous for the customer, even if they are educated. And are you saying that if the customer is not educated on the "process", then it's ok to screw them?

Hells yeah I would

:lol:

Good stuff!!