Well, they said they'd call back around noon... obviously they didn't, so when Kevin called at 4, the TBSS was getting the papers done as they spoke. So, he would've had at least 4 hours to get down there an make an offer prior to the uncle if the dealership followed through. You're right, no one knows what the salesman's morning was like... and maybe it was too much to ask that they'd call when they said. I know, peoples' lack of follow through on everything I deal with on a daily basis - so if you wanna fault Kevin for not being super persistent about it, that's your prerogative. I dunno. I understand how Kevin feels because I was there, but I know how cutthroat and "no love lost" dealer attitudes are too... so, Kevin told his story and you guys are going to judge it accordingly. But, the important thing is the experience is out there to let you judge if that's the kind of dealership you want to work with - right, wrong, or indifferent.