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Network Operations Manager at GAP


mrs.cos
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Gap is a GREAT Company to work for.

 

I'm posting this for my hubby

 

Here is a job posting that we are looking to get filled. Please PM me if you are interested.

 

Network Operations Manager

 

This position is responsible for the overall performance and availability of the network including monitoring, installing, testing, maintaining, trouble shooting and securing voice and data network equipment and facilities. Additionally this position is responsible for the day to day operations and strategic direction of a small networking team in this location. This is a hands-on role that also will be providing leadership and guidance to drive the team towards supporting the company’s business objectives.

 

Responsibilities:

 

•Lead a small team in Ohio that will share responsibility with the rest of the Gap Inc. networking team for a 24x7 network environment where uptime, response and repair are critical to servicing all impacting issues. The Network infrastructure supports GAP Brand consumers, Corporate Employees and Vendor Contractors.

•Ensure that all processes, procedures and escalation points have been implemented and followed thru.

•Provide technical inputs in Service level agreements (SLA), as well as deliver upon SLAs required by different internal customers, such as the various GAP Brands and Application Business Partners.

•Participate as part of the Network Engineering organization and interact with Architects, Engineers and Operations individuals across a variety of service and infrastructure towers.

•Partner with Infrastructure delivery partners and work across the various cross-functional stakeholders.

•Maintain and provide input on standard and best practice network toolset environments with a focus on Fault Management and Capacity/Performance Monitoring tools.

•Partner with Server and Application owners to ensure their applications have similar degrees of redundancy, resiliency and failover capability. Identify, research, evaluate and recommend best practice network operations based run books.

•Participate in a tiered support model for highly impacting network related issues and events.

•Participate in a 24/7 on-call rotation to support the network infrastructure.

 

Qualifications:

•BS in Computer Science, related Engineering discipline or equiv. experience

•5+ Years of recent operational hands on experience in highly scalable and availability footprints across various network technologies. 2-3 years of experience in leading or supervising others.

•Experience in large Retail, ISP and/or Content Service Provider environments

•Prior experience leading and or managing multiple, complex, short term projects and incidents simultaneously

•Design, implementation and operational experience with; Enterprise/carrier-class routers and switches (Juniper MX and Cisco Nexus preferred) required

•Extensive experience in BGP, OSPF, and MPLS(traffic engineering implementation) and other routing protocols

•Familiarity Load Balancers and operational experience across multiple vendors; preferably F5

•Familiar with network security features (ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE) with a focus on Cisco, Juniper and Netscreen platforms

•Experience in Wireless technologies across multiple vendors

•Must have experience in DNS infrastructure and other network tools such as Catci, Nagios, RANCID, SNMP and Netflow

•Must have knowledge of network switching protocols: STP, 802.1[q,s,w], 802.3ae

•Familiarity with Unix especially in respect to networking Familiarity with developing tools in scripting e.g perl, shell, python, expect, etc.

•Understand the rigors of operating a global, 24x7x365 large scale network, and will act as a tiered support for high-severity and business impacting issues

•Exceptional interpersonal skills, including teamwork, facilitation and negotiation

•High degree of initiative, dependability and the ability to work with little supervision

•Exceptional written and communication skills are a must

•Creative problem solving abilities

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