I had an issue with my Sena 20S dual pack. Intercom range would drop within like 200 feet, had latest firmware and did factory reset, nothing helped. My old smh10's had way better range.
Sena customer service is the worst ive ever experienced by far for any product ever in my 31 years of being alive. I emailed with them back and fourth for about a month for this issue. They kept purposely asking open ended redundant questions and took a day for each response. Like they are extremely ignorant or do it on purpose hoping u get frustrated and give up, well I'm no quitter my friend!
Once I got them to agree (again about 1 month after my initial contact with them) they agreed to send me brand new units but only after I sent my old ones in first, I told them to kiss my ass. Knowing they were on backorder, so then they agreed to just ship me new ones first when they came into stock.
Fast forward 2 months later, still no headsets. I emailed them every week. Finally I got super pissed and asked a supervisor contact me. In fact asked a total of 5 times and 2 weeks past and I got the run around. I then opened a BBB complaint. The company never responded to my dispute and due to that their rating dropped to a C I believe.
I then ended up calling Sena myself, fumming fucking mad, being that crazy belligerent customer. They somehow found a way to get me new headsets mailed out by the next day.
Here's the kicker...just got the new set...range is equally as terrible. Not even close to the claimed 1+ mile com range. I contacted those fuckers again and they are sending me another new set.
I'm speechless at this point.