I came away from this laughing, because it is so much like that peggy commercial that Verizon or sprint has. Totally useless people on help lines who really seem to have major issues with english, are reading right from a manual and do nothing but piss you off. Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 21 second(s) or longer as there are 1 customer(s) in line ahead of you. 5 minutes later..... We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 0 minute(s) and 21 second(s) or longer as there are 1 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience. 5 minutes later..... We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 0 minute(s) and 21 second(s) or longer as there are 1 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience. 2 minutes later..... You are now chatting with Neelu . Neelu : Hello! Welcome to Adobe Customer Service. Neelu : Hi Advfilmer. advfilmer: hello Neelu : Please allow me a moment to review your request. advfilmer: of course Neelu : As I understand you are not able to login to your Adobe account. Am I correct? advfilmer: not from my elements 10 program. I can log in online just fine. Neelu : I will be glad to check and help you with this. Neelu : Before I proceed may I have your full name and email ID please? advfilmer: ************* advfilmer: ---------------------------- Neelu : Thank you for the information. Neelu : May I have your full name and email ID please? advfilmer: You have it. Neelu : Thank you for waiting. One moment please. advfilmer: Full name is ************ and email is -------------------.com Neelu : I am sorry for the typo, may I know the exact error message are you getting? advfilmer: No error message, nothing happens. A process bar appears for a moment then it reverts to the sign in. advfilmer: Like I said I can log in just fine online but the program does not allow me to log in. Neelu : Please allow me a moment to search for the information. advfilmer: Since all other aspects of the program seem to work fine for video development I am only concerned that this will keep me from getting updates or required additions to the program not included in the origional package. Neelu : I'll be right with you. advfilmer: please refer to previous conversation on this issue Your Adobe ID*****************Your Case Number:$^&^^#@@@%^ Neelu : Okay. Neelu : May I have the serial number please? advfilmer: Again? I went thru this last time? Neelu : Just to confirm, is the serial number is 87w9r67qw6r9e87ryfiwerw798w? advfilmer: let me go get it.....sigh Neelu : Sorry for the wait. Please do stay online. advfilmer: Yes, that is the correct number Neelu : Okay. Neelu : Advfilmer, it's look like technical issue, please contact our technical support team over phone to fix this issue. Neelu : I am providing you with the link to contact our technical support. Neelu : Please click here. Neelu : Is there anything else I can help you with? advfilmer: obviously not