They have been in the business of selling guns for over 40 years. Just because you want them to change their refund policy that they have had for as long as I can remember, doesn't mean they have bad customer service. You do also realize that Vance's owns Buckeye Outdoors, one of the largest stores of it's type in the whole state. I would say they have the market for more than just that area of town. Although, I am not really sure anyone cares where you shop.
Not really, I've never been treated better than at Buckeye Outdoors (Vance's owned). Gander Mountain and Dick's are outrageously priced, NASR is full of a bunch of assholes who treat you like shit and have shitty prices, and Blackwing is owned by some shady folks.
Same could be said for any item at any store, not sure the point you are trying to make here.