The only time I get anything done at Verizon is when I call customer service.the in store people always give me the run around. Here's an example:After Alltel was bought out by Verizon,I wanted to add my daughter to my plan,now i still had a contract thru Alltel,I went to Verizon and they told me I would have to BUY out my old contract and start a new one.After a call to customer service it was all fixed.