My dad bought his 3rd bike from them in the summer of 2006, when he purchased his bike he also bought some kind of VIP package that extended the warranty gave him his 500 mile maintenance for free 3 oil changes free and his first set of tires for free. Today he called to make an appointment to get his free tires put on and was told that he did not have a free set of tires. He explained that he bought the VIP package and it came with free tires, the guy then tells him that the package expires after 3 years and that since he did not get his tires by August of last year that he no longer gets them. My dad needless to say was quite pissed at this point and told him that he has bought 3 bikes from them as well as referring 4 other people there to buy bikes and on top of it all he is the vice president of the Vulcan Riders Association and that Roush has now lost all of that business. About 3 hours later my dad gets a phone call from the dealership and it is Rick Roush himself. He apologizes to my dad for close to 10 minutes and says that he personally reviewed my dads customer file and he is one hell of a customer and he appreciates the business. Then he says that even though my dads vip package expired he has already ordered the tires for my dads bike and they will call him when they are in. If he has a hard time getting the bike up there they will pick it up and drop it off for free. Gay that the VIP package expires after 3 years but at least the owner himself corrected the situation.