How would Paul be able to go back & correct all the missed deadlines, runaround, & lack of communication though... Even if Ry had confronted him when picking up the parts. It was already done at that time... Can't go back & undo that kind of stuff I've heard a lot of people on here rave about Paul... But I do seem to remember other comments about him being too busy, & taking a long time with some jobs. May just depend on how busy/booked he is when you take your particular job into him Good customer service is a lost art, & a pet peeve of mine