Verizon customer service is extremely helpful, but thinks I'm retarded... Okay... got the omnia from fedex friday, took the time to pair it with my old phone via bluetooth and transfer my contacts and pictures..etc... called the activation number, everything seemed great... one snag, no internet....hmmm, I thought... I'm pretty tech savvy, so i started playing with the wifi settings, and they looked alright, so i gave up on that and went to the network internet... network internet kept giving me a wrong username/password error... after combing the instruction book..i gave up for the night... rode out to lorain to see the g/f (and give her the old phone). The verizon store is 10 mins from her, so we went up to get her phone switched over, and I figured while I was there, they could show me what i was doing wrong... The rep took my phone back to the "techs" and they had if for 10 minutes, the rep comes back out and says that they were calling corporate, and it could be a while. So we leave the phone there, and go get something to eat..come back and it's still not ready . the rep says that she works until 5:30 and I should come back around then. so we go back to the g/fs house and chill until about 5:30 When i get back they tell me that it's fixed, but they had to wipe out all the data, and re-set it, so they are just waiting for all my data they had backed up to transfer back to my device... waited another 10 minutes, and they bring me "my" phone... magically it has all the screen stickers back on it, and none of the devices i had already paired it with recognized it... Now maybe they didn't want bad publicity about the omnia, or they didn't want me advertizing that they gave me a new phone over this issue, but i can't see why they'd lie to me about it... I'm not mad whatever... So the new phone works great, and the internet is pretty fast... vzw customer service solved the problem, but they think i'm stupid...*shrug*