Need Laptop Help

[SuBieQT]

My roomie has a dell laptop that has a bunch of virus's on it. Keeps making the computer crash. It says she has 92 virus's and then when she clicks to "remove all" it forwards her to buy the $50 six month McAfee upgraded software. Can anyone help? or recommend someone to help?

[justinwebb]

get the free virus scan on trend micro and run that

[mmrmnhrm]

With that many virii, I'd recommend a wipe and reinstall. If that's not an option, Avast! or Microsoft Security Essentials, both of which are free.

[Alex1647545498]

also try combofix

[mrs.cos]

+1 to combo fix.. and tell your roommate to quit clicking on every freebie site out there..

[wnaplay1647545503]

get the free virus scan on trend micro and run that

 

also try combofix

Do you guys have a link to the downloads for these? I am having similar issues but do not want to risk downloading from a fake sit using these names. Thanks

[Korpy1647545521]

take it to geek squad

[smokin5s]

get out the Dell restore CD's and re-image the machine.... even if you get that shit cleaned up it will never run right again.

 

What model Dell is it? If you can't find the restore CD's, I might be able to help you out depending on what model it is.

[mmrmnhrm]

take it to geek squad

I'll pretend you didn't say that.

[unfunnyryan]

Install malware bytes, what you have I believe is malware that says you have viruses, to sell antivirus software. If not, you will probably still fix a lot of your problems.

[Alex1647545498]

http://www.combofix.org/download.php

[Zipline]

+1 to a harddrive reformat.

 

A lot of those viruses might be embedded deeper than you think, and I don't know of an anti-virus or anti-malware program I'd trust enough to take EVERY single one of 90-some viruses off your computer. If she does any kind of business, or keep any kind of secure information on that computer I'd just wipe the disk. It's a pain in the ass but it's guaranteed to remove all of your problems, where as any protection program still runs the risk of not recognizing some of the threats.

[Rally Pat]

Yeah, its usually easier to reformat the machine. I would go that route. Save whatever data you can that isn't backed up, then start over.

[SuBieQT]

So we installed Malware and it said it removed but there was still some that couldn't be removed. Do we need to download anything else to protect it? Neither of us know anything about this... thank God for mac's

[87GT]

So we installed Malware and it said it removed but there was still some that couldn't be removed. Do we need to download anything else to protect it? Neither of us know anything about this... thank God for mac's

 

Format hard drive then reinstall windows

[ross]

super anti-spyware and malwarebytes usually does the trick

[Nitrousbird]

Reformat.

 

If would take you 1/10th the time to backup all of your files, and reformat fresh than to even get it back to 95% of where it should be.

[CRed05]

Ya, reformat

[Akula]

Reformat +100000000000000 Then install something to make sure it never happens again. getk9.com, customize for spyware and malware only.