Let me just say that I find it impressive that a company with such a large coverage area, such as STT, has had such a good presence on local sites, such as this one. That response clearly took some time out of a workday (to find the thread, read up on it, and respond) and was very informative and honest. And I think the big seller is that the amount of time it took post, no matter short or long, really shows how dedicated organizations like these are to being in touch with their clientele, and I think that speaks volumes these days when people are really thinking about how to spend their money while other businesses still don't seem to grasp proper customer service. The only thing I'd love to see is this kind of thing continue, but after seeing how Monte and crew have run this ship (for the past two years that I've known about them), I have no doubt that they wouldn't have gone with anyone who wouldn't care for the name of their business any less than they would themselves. Congrats to the new captain, and I'll be seeing STT again, bright and early next season.