Ya know, I've had TW for Internet service for a couple years, and I was afraid of all I had heard about how bad they were, not to mention the company that was in the area before them, but I have been pleasantly surprised! I've only had to call them a couple times, and other than the one time, when I moved last year, it's been great, and even that time ended well. It seems they had my SSN wrong on the account, and that had everything all messed up to try to get things working after the stuff on their end went through. After dealing with a jerk, I called again and got a guy that helped me out, and verified everything else, and fixed the SSN (I think it's just the last 4).