Um...yeah. As some had said, Norton sucks balls. Go with "Spybot Search & Destroy". It'll take care of about 90% of your virus problems. Then use "Ad-Aware" to take out the rest. I know you don't know computers well, but "Hijack This" is a free and very powerful tool to use. It'll delete ANYTHING from your computer, so make sure you know what you're deleting before you do it.