Had Insight before - only service available in Galena aside from satellite, which I don't want. Didn't have any issues at all, Customer Service via phone was always kind/helpful. Had to visit the main office once to swap out regular boxes for HD. Not in the greatest part of town, but it's far enough off the street, and in a fenced area, that I didn't feel any qualms about going in. Have WOW now at the new place - it was choice of them or TW, and it seems that TW gets in a pissing match every year with one or more channels, and I didn't feel like potentially dealing with that.