WTF.....how am I any more of a troll than you are. You started this thread, so since I loathe Insight I am forbidden from my opinions? How bout my internet dropped all the damn time, how about my DVR's always seemed to have an issue which required me to swap, went through 2 cable modems in less than 4 years, how about subpar customer service IMHO, how about never knowing when the hell the service guy "I mean 3rd party contractor" was gonna stop by? And the main office is located in a bad part of town, where WOW is not located in a bad part of town and neither is Time Warner for that matter. I have had zero issues of any kind with WOW, and they have their own techs whom actually know what they are doing. They also wear shoe covers in the house, and totally clean up after themselves when they do any kind of installation or repair. Does this help clear things up anymore for ya, seems I am not a troll after all. And for that matter......Insight has a bad reputation "at least where I live" and that is why many have left. Hopefully it has gotten better because it was much needed, they had no competition here and now they do. All the cable companies have gotten too expensive, it is really starting to get out of control.