This.
My wife bought an '08 Wolfsburg off the showroom floor from them a few years ago, and every time we took it in for service it just got worse and worse. Every time we took it there we would wait for it since we live nearly an hour and a half away, and they never seemed to grasp that concept. It became normal for them to take 3 hours or more for a standard service (oil change and check everything over). One of the last times we went, it was a standard service, our appointment was at 9 am, and we weren't even acknowledged until noon, which is when the service manager told us that the technician was going to stay over a bit to get out car done. Apparently 4 hours isn't long enough to change the oil in a Jetta? We ended up trading it in for an '06 BMW 330xi and I serviced it myself at home, but we recently traded it in for a new Jeep Liberty.
I know this is about the service department, but their used car lot has some douche salesman as well. The new lot seemed to be good people, we dealt with Lonnie Tibbs and he was great. I can't remember the guy's name that we dealt with for the BMW, but he was a complete douche brotato.