Since I've had mine for a few weeks, I thought I'd chime in. I have a Neotec as well. Unit in helmet - Overall easy to install though fitment could be better. Because of the extra thickness in the rear from the flange inserted to hold the main unit, the plastic behind the liner in the back bulges out in one spot on mine. No matter what I did, I couldn't get it to lay flat with the Sena unit installed. I don't feel it while wearing the helmet so in the end, not a big deal. The liner snap near where the mike/volume unit is wants to come unsnapped easily because of the thickness of the flange that fits around the snap. If there's any lateral pressure put on the mike, it comes unsnapped. Again, not really a huge deal but a little annoying. At least I can use the mike on here unlike the SM10H which required snaking the boom up under and around the skirt which doesn't quite reach and not ideal for raising and lowering the chin bar. My snaps are not worn, I've only unsnapped them a few times since I've had the helmet. On me, the mike rests lightly against my mouth. Could be my fat face. Since this is not adjustable, there's not much I can do. It's not too much of an issue but if I haven't shaved for a day or so the stubble catches on the foam cover so I have to contort my mouth a bit to talk. The sound is just like my SM10H and works great with my phone. I like the sleek style but since I have a large windscreen, didn't notice a difference in wind noise without the protruding housing of the SM10H. I fit the foam pieces on the speaks as one side seemed to rub my ear...I have the soft velcro piece still in the helmet leftover from the SM10H so they sit closer to my ears. With the foam on it works great and I like the way the speakers mount in the helmet. The Remote: I'm not a fan of the remote. When mounted on the inside of my grip, it restricts movement of my clutch handle (I have shorty levers) unless I have it positioned just right. The joystick knob gets in my way when reaching for the horn/signal. The buttons are difficult, if not impossible to find with gloves on...the top one you can at least see to get at but I can never find the bottom one. For me, it simply can't stay on the inside part of the grip and I have been using it on the outside which is out of the way but much more awkward to use and at that point, I might as well be reaching for the controls on the helmet. The joystick knob is way too sensitive. It's very easy to accidentally bump and change the volume or pause music. I like the idea of the remote but for me, it doesn't help its intent which is to make things safer and easier. Other thoughts: Overall, it works well so far (have not used it as an intercom) but I liked the functionality of the SM10H better except for the microphone which has better (but not perfect) placement in the helmet on the 10U. I really prefer the wheel button control on the SM10H. It's easier to use with gloves and not prone to being accidentally activated. The other thing I noticed is that when wearing the helmet, you can't see the LED of the unit to make sure it's still on, etc. On the SM10H I could look in the mirror and see it blinking blue and double check. I was rare that I need to do this but it's something I noticed. I also liked the fact that on the SM10H I could remove the unit and charge it or if I left the helmet on the bike (rare for me), I could take the unit with me to prevent theft. Having to lug the helmet in is more of a pain and the position of the charge port is not optimal.
