Anyone else heard about this?
TIME WARNER CABLE BROADBAND CUSTOMERS RECEIVE ANOTHER JUMP IN SPEED
Road Runner Enhancements Enable Customers to Take Full Advantage of the Web’s Increasingly Media-Rich Content at No Additional Cost
Video Mail Service Launching on Road Runner
STAMFORD, CT, December 14, 2004 – Time Warner Cable today announced it will increase the maximum download speed of its high speed Internet service to 5 mega-bits per second (mbps) from 3mbps. Time Warner Cable of New York and New Jersey broadband customers will see the increase in speed beginning today. Customers in the company’s other markets across the country will receive the faster speed in January.
Customers of Road Runner, Time Warner Cable’s flagship high-speed Internet service, and customers using other ISPs via the Time Warner Cable network, will now enjoy even greater value as this speed enhancement is being delivered at no additional cost to consumers. The download speed of Road Runner’s premium level of service is also being enhanced to 8mbps downstream from 6mbps.
“We have consistently marketed Road Runner as the fastest way to experience the Internet, and with this enhancement we continue to deliver on that promise,” said Jeff King, President of Road Runner. “We are always looking for ways to improve our residential high-speed data service and provide consumers with the best possible value.”
For Business customers, Road Runner Business Class will begin offering additional and enhanced tiers to include higher bandwidth and more Quality of Service features early next year. Road Runner Business Class provides commercial-grade products and services including data, security and fiber solutions to businesses of all sizes.
Today’s residential broadband speed increase is a result of a successful trial in Time Warner Cable’s Huntington Beach, CA system earlier this year. The trial was conducted to gauge the impact of enhanced speeds on the overall network and judge how customers value higher download speeds. Consumer research has shown that speed remains the most important feature customers look for when evaluating an Internet service.
Time Warner Cable announced an increase in download speed for its broadband customers to 3mbps from 2mbps in September 2003 – also at no additional charge to customers.
Road Runner customers will also receive Video Mail powered by Vibe Solutions Group, a new feature offered at no extra charge. Road Runner Video Mail allows customers with a web cam to easily use video to make their email communications even more meaningful and personal. The service is being made available to Road Runner customers immediately and no special ordering is necessary.
Time Warner Cable now has more than 3.7 million broadband customers after adding 168,000 high speed data customers in the third quarter this year. Road Runner received the 2004 PC Magazine Readers’ Choice award for ISP user satisfaction for the fourth year in a row. This recognition is based on customer experience with their ISP, including its speed, reliability and technical support.
Time Warner Cable of New York and New Jersey serves over 1.4 million customers in four NYC boroughs (Manhattan, Queens, Staten Island and western Brooklyn), Mt. Vernon, Hudson Valley (Orange, Sullivan, Ulster and parts of Dutchess, Greene and Delaware Counties) and Bergen and Hudson Counties, New Jersey.
Time Warner Cable owns and manages cable systems serving 10.9 million subscribers in 27 states, which include some of the most technologically advanced, best-clustered cable systems in the country with more than 75% of the Company's customers in systems of 300,000 subscribers or more. Utilizing a fully upgraded advanced cable network and a steadfast commitment to providing consumers with choice, value and world-class customer service, Time Warner Cable is an industry leader in delivering advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data, wireless home networking and Digital Phone. Time Warner Cable is a subsidiary of Time Warner Inc.
