I understand you do this for a living so you are naturally going to defend your job. It is still annoying nonetheless.
Sure, anyone can take a vacation during the holidays. I haven't heard back from Nationwide in a few days. They kept trying to pass me along to a supervisor who ended up being on vacation as well. Absolutely you can take a vacation -- but lets keep in mind MY vacation is two days -- then I have to go back to work. How will I get there? No one gives two shits.
Any right-minded person would be annoyed at this. I am not saying he couldn't take a vacation for the holidays -- but at least call and act like you are trying, or that something is getting done. Anytime I get ahold of someone they act like they don't know what they fuck is going on in the least. It is always "Sure...um yeah...hold on one sec. I have to check my notes." Awesome music for 5 minutes. "Yeah, um, I was out yesterday and Bill worked some on this. Nothing new yet. Sorry."
Meanwhile, jackass who pulled into my car is still cruising around in his perfectly fine, albeit dented, car.
Additionally, Nationwide said they were sending someone out to look at the car today. Well guess what fucks, I work at the dealership you were supposed to come to. No one showed up.