Well, after dealing with that POS Storm 1 for a year. I finally decided I would do a 30 day worry free upgrade to the HTC Incredible. Had them ship it to me, got the phone and imported my contacts.
Day one, I make a phone call and get "hello? hello?" I was talking but no one could hear me. Including 611 customer service. I call into "customer service" via their 800 number. They call my phone and they can hear me but I can't hear them. Neat!
They tell me I have to have a replacement, given the current status of stock, it will be 6-8 days.
I hang up, pull the battery, the phone starts working correctly.
I use it for a week, it randomly deletes one of my contacts (MY BOSS). Today I turn on the phone and again, they can't hear me and I can't hear them.
So far, I am unimpressed and am actually done. I want to just give up as Verizon has no phone that can compete with the iPhone's basic functionality.