Steve Butters Posted March 25, 2011 Report Share Posted March 25, 2011 I WILL NEVER SHOP THERE EVER AGAIN!Need some advice on what to do..I dropped my shotgun off a month ago for warranty work. They told me ill have it back in two weeks....its been 4 weeks so i called and they told me that they didnt know whats up with it since they had to send it out to their other store with a gunsmith. Asked them when ill get it back and they gave me the number to call the other store....Call the other store and gave them the serial number and he says my gun has never been to that store! So now reynoldsburg says they sent it out, and the gunsmith says he never got it, so i just paid $350 for a shotgun that is somewhere in limbowtf do i do now? its been a month since ive had my gun and im getting really fuckin annoyed Quote Link to comment Share on other sites More sharing options...
jblosser Posted March 25, 2011 Report Share Posted March 25, 2011 (edited) Speak to the manager."Find my gun, now, or get one off the shelf for me to take home."...wouldn't have happened at Vance's.jus sayin' If it was "warranty work", wouldn't it get sent to the manufacturer, not to a Gander smith? Edited March 25, 2011 by jblosser Quote Link to comment Share on other sites More sharing options...
jblosser Posted March 25, 2011 Report Share Posted March 25, 2011 (edited) ... Edited March 25, 2011 by jblosser consolidate Quote Link to comment Share on other sites More sharing options...
Cdubyah Posted March 25, 2011 Report Share Posted March 25, 2011 Speak to the manager."Find my gun, now, or get one off the shelf for me to take home."Exactly. I would goto the store, and not talk over the phone. Quote Link to comment Share on other sites More sharing options...
Steve Butters Posted March 25, 2011 Author Report Share Posted March 25, 2011 Speak to the manager."Find my gun, now, or get one off the shelf for me to take home."...wouldn't have happened at Vance's.jus sayin' If it was "warranty work", wouldn't it get sent to the manufacturer, not to a Gander smith?gander has a licensed remington gunsmith - so they fix them in-house....i even watched the guy write up the paperwork on it addressed to the other store - so somebody fucked up....i bet my damn is sitting in the reynoldsburg store still lost on some shelf or somethingit wouldnt have happened if i bought a mossberg Quote Link to comment Share on other sites More sharing options...
bowdog Posted March 25, 2011 Report Share Posted March 25, 2011 I agree, talk to manager and let him know if he can not do anything then he needs to get someone on a conferance call that can!! Gander Mountain has some really stupid employees that have no business working in firearms but at the same time they are not a Mom and Pop shop so if you get past a manager into corporate they will make sure you are taken care of. If you are going to the one out East look for the Black manager... Please dont anyone take that as a racist comment... I dealt with him last year on a black powder that i purchased and out of everyone there he was the only one that seemed to be able to give me any answers. Good Luck! Quote Link to comment Share on other sites More sharing options...
Steve Butters Posted March 25, 2011 Author Report Share Posted March 25, 2011 havent seen a black manager...ive always dealt with an older guy with brown hair or some guy that only works on sundays (that ive seen)....im going in today and ill ask for a manager Quote Link to comment Share on other sites More sharing options...
Fonzie Posted March 25, 2011 Report Share Posted March 25, 2011 Didn't they give you a claimcheck when you handed the gun over to them for the repair? Quote Link to comment Share on other sites More sharing options...
Steve Butters Posted March 25, 2011 Author Report Share Posted March 25, 2011 thats what moose was asking me on FB, im not sure...i dont remember getting anything, but ill go look to make sure i dont have anything...its in their computer though because ive been calling for two weeks and they have been looking up the order by my last name Quote Link to comment Share on other sites More sharing options...
bowdog Posted March 25, 2011 Report Share Posted March 25, 2011 The older guy with the brown hair is an asshole!! that of course is my opinion but i tried dealing with him last year until i got so mad i asked for a manager and thats when i met the black guy... sorry wish i could remember his name instead of refurring to him as "the black guy" Quote Link to comment Share on other sites More sharing options...
John Posted March 25, 2011 Report Share Posted March 25, 2011 its in their computer though because ive been calling for two weeks and they have been looking up the order by my last nameuntil they get tired of you calling and oops delete... Quote Link to comment Share on other sites More sharing options...
max power Posted March 25, 2011 Report Share Posted March 25, 2011 Remington>Mossberg. You just got a bad one. Quote Link to comment Share on other sites More sharing options...
jblosser Posted March 25, 2011 Report Share Posted March 25, 2011 Beretta > Rem/Moss Quote Link to comment Share on other sites More sharing options...
Steve Butters Posted March 25, 2011 Author Report Share Posted March 25, 2011 until they get tired of you calling and oops delete...only called on fridays, and only because they kept telling me "next friday"im heading there now Quote Link to comment Share on other sites More sharing options...
Jester851 Posted March 25, 2011 Report Share Posted March 25, 2011 Gander Mountain was your first mistake. The gunsmith at the east store, is a slob, probably couldnt find a firing pin if you painted it red for him. I would never leave my stuff with those idiots. The only thing their "gunsmith" is good for, is for people who dont know any better. Should have taken it to Vance's. I hope you have some type of paperwork showing that you left your gun with them for repairs, otherwise you may get screwed. Quote Link to comment Share on other sites More sharing options...
flounder Posted March 25, 2011 Report Share Posted March 25, 2011 Go in and tell them if they dont find your shotgun that you will be calling the ATF. As an FFL, they have to log it in their books. Quote Link to comment Share on other sites More sharing options...
redkow97 Posted March 25, 2011 Report Share Posted March 25, 2011 Didn't they give you a claimcheck when you handed the gun over to them for the repair?this. never give anyone anything without a receipt. You need to be able to prove you ever gave them the shotgun for them to feel any need to find it... Quote Link to comment Share on other sites More sharing options...
gen3flygirl Posted March 25, 2011 Report Share Posted March 25, 2011 Go in and tell them if they dont find your shotgun that you will be calling the ATF. As an FFL, they have to log it in their books.this or better business bureau Quote Link to comment Share on other sites More sharing options...
jporter12 Posted March 25, 2011 Report Share Posted March 25, 2011 this or better business bureauATF > BBB when dealing with firearms. BIG TIME! Quote Link to comment Share on other sites More sharing options...
Mykill Posted March 25, 2011 Report Share Posted March 25, 2011 Take the HK and shoot them all. Quote Link to comment Share on other sites More sharing options...
scottb Posted March 25, 2011 Report Share Posted March 25, 2011 Bummer that you have this issue. Hopefully they will have sometype of shipping/tracking number. Even if they have an "in house" shuttle between the stores, your firearm should be in a log book of some sort.See my signature line.. Quote Link to comment Share on other sites More sharing options...
Steve Butters Posted March 25, 2011 Author Report Share Posted March 25, 2011 Now theyre saying they sent it to mfg instead of other store so the manager is on hold with rem now trying to see if it got sent thereHe printed out the warranty papers again for me so I have them now Quote Link to comment Share on other sites More sharing options...
Steve Butters Posted March 25, 2011 Author Report Share Posted March 25, 2011 Remington has it....they said theyre working on it today....if only gander had told me that instead of making me call their other store and deal with them, this could have been avoided...apparently they don't service remington anymore and this store didn't get the memo Quote Link to comment Share on other sites More sharing options...
Carwhore Posted March 25, 2011 Report Share Posted March 25, 2011 Beretta > Rem/Mossthis. When im i get lazy and don't want to pump my mossberg anymore, I pull out the beretta:bow: Quote Link to comment Share on other sites More sharing options...
Beegreenstrings Posted March 25, 2011 Report Share Posted March 25, 2011 Remington has it....they said theyre working on it today....if only gander had told me that instead of making me call their other store and deal with them, this could have been avoided...apparently they don't service remington anymore and this store didn't get the memoGlad you found it!That would suck searching for a gun. I think I would have been just give me a new gun! Quote Link to comment Share on other sites More sharing options...
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