In truth, a true democracy can ONLY work when you have an well-educated voting populace, one of the reasons that only land owners were allowed to vote when our country was established, as they were essentially the most well educated who had a stake in the outcome of the country's direction. What we technically have historically is a republic, or at least a hybrid system combining democracy with a republic. Allowing the ignorant, the uninformed and the uneducated to vote, while a rampantly popular idea on citizen rights, is a recipe for disaster over many decades. As soon as the majority discovers for themselves or are urged or "told" they can vote themselves free benefits at the largesse of the tax-paying minority, it becomes a socialist democracy, which is where we're headed rapidly. Sanders, Warren, Booker, Yang, Harris...name your progressive of choice.
I know that sounds terribly "privileged", but it is our history. If we could somehow instill the understanding of the need for EVERYONE to exercise their right to vote, so that a thin majority truly represents the "will of the people", then we could have a functional democracy. When you have voter turnouts of 20-25% of registered voters, you effectively have the will of a 10-15% minority imposing their will on the 80%+ majority....and we allow it because we're too f'ing lazy or busy or disconnected to make our desire known.