First off I love Givi products I've bought or owned over $1000 worth of their stuff over the years. My first dealings with their customer service was a couple years ago when I bought a set of engine guards for the Vstrom directly from their tour and ride web site. The box came damaged and the bars were scratched. I think it was mostly to do with the way they were packaged but was told by Givi Customer Service I had to work it out with FedEx and they weren't going to do an throng about it because they were damaged during shippment. I got nothing but attitude on thr phone like I was wasting their time. Now fast forward to now, I lost one of my keys to my top box and I shopped around for a replacement key blank. Found a couple places online that sells them for $8 but they was $12 for shipping (For A Fucking Key?). So again I decided to call givi and see if they could hook me up with a simple key blank. I don't want to hand out just want to key at a reasonable price with reasonable shipping. Once again I get nothing but an attitude on the phone with the guy saying "that's just thr way it is". Also said I could order the key off of them but they are also going to charge me around $10 for shipping. Only alternative he could give me was ordering a lock set to get more bang for my buck for $10 but "they're out of stock" and " who knows when they'll be back in". And I'm not so much upset about the information I got. It's the way that it was given to me. The guy had a total attitude like I was wasting his time and treated me like he was talking to a child. I kind of shrugged off the first time around with the engine guards but after this time I'm seriously going to consider my options next time I need to purchase something.