I'm in a different environment. There are a few occasions where they will ask for 100% focus but thats rare. Comprehending what my director is saying, while texting the associate director, and giving my employees direction through messaging is a way of life in my world. At the same time I drop my phone like a bad habit when I leave work and dont touch it again until the next morning.
P.S. If I get an important call while I'm in line ordering something I apologize, answer it, then put the person on hold until I am done ordering, ( or tell them I will call them back). If I see one more person on a phone in line acting like the worker is interupting their conversation I will go crazy!!!! Put the damn phone down, order your stuff, and move on!! Pointing at the damn menu rather than saying what you want... UGH!!!!!!!!