They're okay. I've never been "wow'd" by anything they do. Most of the staff is really nice though. Ken (owner) is a good guy, service dept. is pretty decent. Jinx...well...not sure there are enough words to explain him. Never bought a bike there because of said Ken's wife...short story was she wouldn't deal with me because she thought I wasn't serious about the purchase and told me to go elsewhere. So I did. Her loss, not mine. Actually, if you want parts from them check out their website and order from there, then go pick it up. You will get it cheaper than just walking in to get the exact same thing. Save about 5-15% depending on what you're looking for.