I can threaten, but it's really a waste of time. It didn't take me long to learn the life lesson that "you catch more flies with honey than vinegar" - so, being a dick about it is really a last resort, especially if they piss me off enough to where I'd actually have to follow through with it and switch carriers. I'd just wish they'd treat me like they gave a damn I'm a customer. Like I said... I didn't even use my NE2 on my Motorola - and it's been eligible since 2007. Not really their concern, but I'd hope that after being a customer with a stellar payment history over the last 5 years, they could at least hook me up with a couple of phones and want to lock me into another 2 yr contract (It's all month-to-month now, so my switching costs are nothing to switch carriers). I also think it's stupid that they'll give NEW family account people Two new LG Chocolate Touch's, but Renew's or Upgrade customers don't. Sure, it lures new customers, but they're basically telling existing customers to 'get bent', you're not as important as new subscribers... so then you switch carriers every 2 years to get the good deals on the better phones. /rant