what Posted May 5, 2016 Report Share Posted May 5, 2016 looks like whatever program they use to flatten the image prior to print didn't preserve the transparency on the drop shadow. should have been caught by QC, assuming there is QC Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 5, 2016 Author Report Share Posted May 5, 2016 Update on the shirt complaint. Teespring Support May 4 (1 day ago) to me __________________________________ Type your response ABOVE THIS LINE to reply ------------------------------------------------------------------------------------------------------------ Customer: support Subject: 1843569 - (No Subject) ------------------------------------------------------------------------------------------------------------ Rachel | MAY 04, 2016 | 09:41AM EDT Good morning Derek, Thank you for sending those photos from the customers as well. I have added those new complaints to the investigation. I will be in touch as soon as I know the next step. Cheers, Rachel Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 5, 2016 Report Share Posted May 5, 2016 Jesus, you are dealing with Rachel. Rachel from card member services!! Find her, kill her. 1 Quote Link to comment Share on other sites More sharing options...
snot Posted May 5, 2016 Report Share Posted May 5, 2016 We still do not have our shirts. Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 5, 2016 Report Share Posted May 5, 2016 2 minutes ago, snot said: We still do not have our shirts. You know the rules, pics of you without a shirt or it didn't happen. Sorry Hellmutt, that was just sitting there waiting to be asked. Quote Link to comment Share on other sites More sharing options...
snot Posted May 5, 2016 Report Share Posted May 5, 2016 How about pics of hellmutt without a tee? 1 Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 6, 2016 Author Report Share Posted May 6, 2016 16 hours ago, Isaac's Papa said: You should have received an image for final approval, Derek. Make sure you didn't accidentally give this the green light. The only confirmation you get is when you create the campaign and it shows you what it will look like. Definitely shows nothing about two white titties under the logo. The campaign still exists, you can look too when you are up in the clouds and get bored. https://teespring.com/unofficial-epic-ride2016 Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 6, 2016 Report Share Posted May 6, 2016 They will make it good, and you will be able to keep the tittie version. 2 Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 6, 2016 Author Report Share Posted May 6, 2016 Just now, Tonik said: They will make it good, and you will be able to keep the tittie version. I'm okay with going with the tittied version. If they ask, I'm going to recommend just refunding the money and everyone keeping the misprinted shirts. I highly doubt this is what will happen though. Likely they'll reprint. Just irritated it's taking this long. When I was in customer service, I made decisions that I knew was right to please the customer quickly. It appears teespring doesn't give that power to their representatives. To be fair, it's leaving a sour taste in my mouth. If teespring wasn't so convenient for everyone for these rides, I would consider looking elsewhere. Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 6, 2016 Report Share Posted May 6, 2016 Yea, surprised on how long it is taking too. Especially since some are ok and some are not. That makes it very clear who f'd up. Quote Link to comment Share on other sites More sharing options...
Wolfman1 Posted May 6, 2016 Report Share Posted May 6, 2016 10 minutes ago, DerekClouser said: I'm okay with going with the tittied version. If they ask, I'm going to recommend just refunding the money and everyone keeping the misprinted shirts. I highly doubt this is what will happen though. Likely they'll reprint. Just irritated it's taking this long. When I was in customer service, I made decisions that I knew was right to please the customer quickly. It appears teespring doesn't give that power to their representatives. To be fair, it's leaving a sour taste in my mouth. If teespring wasn't so convenient for everyone for these rides, I would consider looking elsewhere. Derek, I don't need my money back. I just expect to receive what I paid for. They need to fix the issue, reprint, and take care of the customer! Quote Link to comment Share on other sites More sharing options...
JustinNck1 Posted May 6, 2016 Report Share Posted May 6, 2016 Is it all of them or just a few? I wondered how they were gonna do a drop shadow on a shirt, usually you would have to do a halftone. Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 6, 2016 Author Report Share Posted May 6, 2016 Just now, JustinNck1 said: Is it all of them or just a few? I wondered how they were gonna do a drop shadow on a shirt, usually you would have to do a halftone. I've done drop shadows in the past, but I thought I removed any drop shadow outside of the crest to avoid this exact situation. Quote Link to comment Share on other sites More sharing options...
JustinNck1 Posted May 6, 2016 Report Share Posted May 6, 2016 Just now, DerekClouser said: I've done drop shadows in the past, but I thought I removed any drop shadow outside of the crest to avoid this exact situation. Regardless, ive always had good luck with Teespring making it right. I had 2-3 misprints and they had new ones shipped out in less than 2 days. Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 6, 2016 Author Report Share Posted May 6, 2016 Just now, JustinNck1 said: Regardless, ive always had good luck with Teespring making it right. I had 2-3 misprints and they had new ones shipped out in less than 2 days. How long did it usually take to come to a decision? Quote Link to comment Share on other sites More sharing options...
JustinNck1 Posted May 6, 2016 Report Share Posted May 6, 2016 4 hours ago, DerekClouser said: How long did it usually take to come to a decision? The people that received a faulty shirt submitted to Teespring with a photo of the issue and Teespring processed the request in a couple days. I did not submit the complaint. Quote Link to comment Share on other sites More sharing options...
snot Posted May 7, 2016 Report Share Posted May 7, 2016 On 5/6/2016 at 10:04 AM, DerekClouser said: I'm okay with going with the tittied version. If they ask, I'm going to recommend just refunding the money and everyone keeping the misprinted shirts. I highly doubt this is what will happen though. Likely they'll reprint. Just irritated it's taking this long. When I was in customer service, I made decisions that I knew was right to please the customer quickly. It appears teespring doesn't give that power to their representatives. To be fair, it's leaving a sour taste in my mouth. If teespring wasn't so convenient for everyone for these rides, I would consider looking elsewhere. Ours arrived today and are like the rest... They came with tits. What do you need from us? Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 7, 2016 Author Report Share Posted May 7, 2016 Just now, snot said: Ours arrived today and are like the rest... They came with tits. What do you need from us? Pics and email address you used when purchasing Quote Link to comment Share on other sites More sharing options...
whaler Posted May 7, 2016 Report Share Posted May 7, 2016 @DerekClouser think you are going to have to push the issue with them, you are 5 days in and no decision. Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 7, 2016 Author Report Share Posted May 7, 2016 Just now, whaler said: @DerekClouser think you are going to have to push the issue with them, you are 5 days in and no decision. Already have. This is now the 3rd email I've sent asking for a response. Each response back is they are investigating and it takes time. Quote Link to comment Share on other sites More sharing options...
jschaf Posted May 7, 2016 Report Share Posted May 7, 2016 So, is the ride still on if they don't make good on the titshirts before the 21st? 3 Quote Link to comment Share on other sites More sharing options...
DerekClouser Posted May 7, 2016 Author Report Share Posted May 7, 2016 Just now, jschaf said: So, is the ride still on if they don't make good on the titshirts before the 21st? Yup, just we'll have a bunch of tittied shirts on. 1 Quote Link to comment Share on other sites More sharing options...
snot Posted May 7, 2016 Report Share Posted May 7, 2016 Change the name to save the tits epic ride.. @Hellmutt will provide email address. Quote Link to comment Share on other sites More sharing options...
Scorpion-Ninja Posted May 7, 2016 Report Share Posted May 7, 2016 "Yo scorp, did you attend last years Epic Ohio Ride?" Me: "Awww yea, It was Tits man!" Quote Link to comment Share on other sites More sharing options...
Shoop Posted May 8, 2016 Report Share Posted May 8, 2016 (edited) It's just underboob. No nips. But seriously, I understand that you, Derek in particular, want the picture to show up as designed. But I'm not complaining. It will be a collector's item very soon. Chris Edited May 8, 2016 by Shoop 1 Quote Link to comment Share on other sites More sharing options...
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