That's not right. (The way they treated you, that is.) And just a couple weeks ago I was trying to tell people to buy there instead of online. I still will, but (assuming your description of events is accurate, and I've no reason to think it's not) that's not the way to treat a customer - return customer at that, not that it should make a difference. With it being a buyer's market, you'd think that customer service would be a priority. I assume the sales folks work on commission, so if "sales guy A" worked with you previously it would be in his interest to work with you again, otherwise the time he spent with you was wasted.