Yeah I was very nice to the lady, but after being on hold for 15 mins while she was talking to someone they only agreed to wave the 25 charge if I upgraded my cable serice that would cost 25 more a month. Since I'm not at home much we don't have full cable cause we are busy doing other things around the house that we don't watch it 24/7. I would like some of the ATT, but I heard they send the stuff from DVR to DVR via phone lines. So I guess you need those too that I wouldn't really use.