I can see both sides of this, but ultimately ( and sadly ) Harley is well within their right to deny. The owner must be completely clueless as to how physics ( and warranties ) worked against him, otherwise the flag mounts would've been removed prior to the dealer receiving it. If the claim CAN be deemed non-warrantable due to abuse/aftermarket parts damages, dealers are surely going pursue it to cover their own asses. Afterall, why would a dealer turn in a claim of that magnitude to only get denied and be left holding the bill? I see the hypocrisy in it. But like Recon said, it was probably overworked and overloaded from other gear/trailer as well. Ps. If he'd have ridden a Goldwing it would still be pulling fine, even with a parachute dragging behind it