OK, so I have owned a pair of Held Rodney gloves for a little over a year now. They have been my favorite gloves I've ever owned. One day on my way to work, i felt a breeze in my hand. I looked down and realized the index finger had came unstitched. I called Held/Schuberth warranty, and they said sure, email them with proof of purchase, and they will arrange shipment of the gloves for repair. They had a 2 year warranty on them. I email them with my proof of purchase, I receive my shipping label, and I send the gloves. I was told on the phone total turnaround time would be as little as 7 days. I waited 2 weeks, no response. I emailed the person I contacted the first time, and he said, I'll call the repair shop and send you a status update right away. It has now been over 3 weeks, so I call them. The guy says he has been super busy and was sorry for the delay. He informed we he was going to call the repair shop right then and send me a status email. Guess what, no email. I understand people are busy and things happen, but my patience is running thin. Do you guys think I am out of line? I know Schuberth just starting taking care of Held customers recently, so I am trying to give them benefit of the doubt.