Well, I wrote them a Unabomber Manifesto last week and sent it to the company owner. It was actually a pretty professional letter, just a bit long at about 1000 words.
They had their head sales guy call me yesterday and try to smooth things over. He offered to have someone come out (again) and give me a quote this time. He was very apologetic and genuinely seems to want to make things right. So, I agreed and they offered to send the same guy or a different person if I wanted. I told them the first guy could have just done his job the first time and it's just awkward now so I'll have someone else out.
He said he'll make sure they cut me a good price on the quote. I'm not convinced that I'll see any real discount but I would like to finally get the quote for some basis of comparison. The 2 quotes I have now are for failry "cheap" equipment (Goodman), so I'd like to see what it would cost me to go with slightly "better" equipment.
To be continued...