We tried using fedex to ship some gear down to Jacksonville earlier this spring - it got there ok, the job happened and it came time to load the gear back on the fedex truck and ship it back to Ohio (we had another full semi trailer full of gear along with the fedex truck).
Well, we get a call an hour after the truck is supposed to be on the loading dock telling us that the "truck is too big to fit in Jacksonville so it won't be arriving."
Ok? the same truck that was parked at the dock the day before has now somehow grown too large to enter a city. cool. Also, they won't give us the contact info for the driver to tell him how to get the truck to the building we are in. Seems fishy, we were trying to figure out the reasoning behind this, only thing we could guess was that the driver was unreachable/out of hours or drunk and they didn't want us to know any details.
"Hey that's great, do you have another truck that CAN drive into Jacksonville?"
"No, but we can try to get something to you within a day or two for the pickup!"
Meanwhile our flight leaves at 7am the next morning (8pm at this point, the original time we were supposed to be done), and we need to have all the gear out of the building by midnight or our client gets charged a bunch of extra money.
We ended up voiding out contract with them and packing 2 trucks worth of shit onto one truck. Every single axle was within 300lbs of being overweight, one was 50lbs under. It took what should have been a 1 hour truck pack for 8 people about 6 hours. Not to mention we lost 4 people about halfway through because they had a hard out at 9pm. Thanks fedex.